Here you’ll find all the info you need regarding delivery to your door as well as our returns policy.
RETAIL ORDER DEADLINES & DELIVERY TIMES:
We aim to dispatch your order from Melbourne the next business day for orders placed before 12:00 noon local time. Delivery is made via Sendle - offering a 100% carbon neutral delivery service right to your door. In general, same-city deliveries arrive the day after dispatch and deliveries to nearby cities within 2-3 days. Though very speedy, Sendle doesn't currently offer an express or guaranteed overnight delivery service. Please contact us directly if you need a quicker option so we can provide you with a quote for delivery & organise to get it out for you as soon as possible.
All products can be delivered to Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, Hobart and just about everywhere else across Australia unless specified otherwise. Sendle is a door-to-door service which unfortunately means we cannot accept PO Box addresses. Delivery must be made to a physical residential or business address.
NO ONE HOME?
if no one is home when your delivery is attempted, the following will occur:
- the delivery will be left in a safe spot on the doorstep if you gave us “authorisation to leave” in the delivery notes box on checkout.
- if you haven't given authorisation to leave, Sendle will attempt delivery again before redirecting to a collection point.
Please add any information to the order notes that will help us to ensure that your delivery meets your requirements. Note: your order is fully traceable via Sendle & you will receive email updates directly.
We’ll be in touch to discuss the best shipping options / turnaround times once you’ve filled in the contact form.
RETURNS & REFUNDS
If the incorrect products have been sent to you, please notify us of the error within 7 days of delivery. We'll arrange for the incorrect goods to be returned to us at no charge. The correct products will be dispatched immediately with no extra postage charges incurred by you.
In the event where products are damaged when they get to you, please notify us as soon as possible & include photos of damaged stock where possible. We will arrange for replacement stock to be delivered at no cost to you.
CHANGED YOUR MIND?
If you've ordered the incorrect products or changed your mind, you will be required to pay any postage charges to ship the incorrect products back to us.
A refund will be processed once the product is returned to us and is found to be unused and undamaged. We can only process returns/refunds for products purchased through our webstore and provide advice on products available on our site.
We always aim to provide you with the best of products to satisfy your needs. If you are dissatisfied with, or have any complaints about, any of our products and/or services, please email us at firstname.lastname@example.org
and we'll answer your emails as quickly as possible. As always, your satisfaction is our number one concern.
We advise all our customers to review our shipping & returns page frequently as this policy may be amended by us at any time without notice. The latest policy will always be available here and we recommend reviewing it prior to using this site.